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I have asked them to close my account and refund my money for the subscription, but they tell me they can't do that until they fix the problem with their system software. I did as told and for the last four weeks I have had no service.I have spent at least five hours on the phone with XM's Customer Care and, like a previous reviewer, I have received nothing but blow off answers.There is a problem with their software that does not allow the switch to the new radio. I was told all I would have to do is switch the radio to my existing account.
My original radio was a SKYFI. In September I decided I wanted to use the service in a second vehicle. I have been an XM Radio subscriber since July of 2003.
In order to use the same radio in both vehicles I was forced to Purchase a SKYFI II. In other words, when they fix their system so they can activate my radio, then they can refund my money.I have also asked them to send me a new radio, but they refused.When I mention that I want a refund so I can switch to Sirius the hang up on me.I'm stuck with about $200.00 in equipment and $300.00 in a worthless subscription.Be careful. It was great.
In July my two year subscription expired, and I renewed for three years.
I fell in love with it when the first song I heard was from my favorite artist. If that is not all I can listen to it online at work for free.Did I say i love it. I was sick and tired of hearing dj - chatter laughing over inane thing like going to the super market. That made my choice clear, I needed music and didnot want to carry out a huge bag of cds with me all the time. The feature when it beeps when my favorite artist's song is playing on any of its stations. I had it with talk on radio and wanted to listen to some music. I absolutely love it.
I love the constant stock ticker, the artist - name and song display. Okay if you into tunnels you lose the signal but the 30 minute replay feature is there to save the day.
Some one told me Sirius was better for talk radio. But other than that the service has been flawless.
I would go through my entire commute without listening to a single song. It is so cool.I had a little trouble activating it because i had to call twice to get the job done.
Oh yes I do, my gf hates it, but she will get over it ;-) I tried ipod with itrip but the fm transmitter never worked.Finally i decide to give satellite radio a try.
So i went for XM.
For the most part the xm customer service is absolutely terrible, either ignoring you or providing blow off answers. XM acknowledged it was defective equipment but refused to refund it. I purchased one of the these directly from xm. It never worked.
The Delphi people need some customer service training. The Best Buy techs graciously told me if I got any kind of replacement antenna, they would replace my antenna at no charge. Best Buy techs know it. So, if you buy this system, save yourself some trouble and seal the area where the wire enters the antenna. When I called tech support at Delphi, I got a curt recommendation to seal the area of the antenna where the wire enters the antenna - then I wouldn't have any more problems. I purchased my XM Radio Skyfi system from Best Buy just before a cross country trip.
I discovered that the magnetic antenna supplied with the system is "known" to be a problem. I couldn't find a replacement. My wife and I love it. In other words, their problem was my problem. If it weren't for the antenna problem, I'd give the system five stars. However, after losing the signal a few times in the rain and then losing the signal for a few days after a heavy rain.
And Delphi, the suppliers of the system know it.
The sound is wonderful and there are 20 presets to save favorite stations. No matter where I drive, I always have 100+ stations to listen to. I wonder just how successful ground-based digital radio will be whenever it arrives. Of course, when I use the Delphi radio inside the house, the display is very easy to see.If you choose to connect the Delphi to your home stereo system, you'll be pleased. There's a wide variety of music, sports and talk. XM Radio is great and I rarely listen to AM or FM anymore -- only when I need to hear local news. I can't imagine giving up the service. I don't know why Delphi chose two contrasting levels of amber to use in the display.
Can't understand that.As far as the Delphi SkyFi radio, it's great too. I purchased the Delphi SkyFi radio about 2 months ago. Forget TV. XM radio provides a better selection of music than the digital cable system. Perhaps a standard green on black LED-type display would have been a better choice for making it easy to read regardless of the light level.
Looks nice, but it's not very functional. 2 and 3 year plans provide bigger discounts. Maybe it will be free, but it will have a whole lotta commercials and annoying DJs, and if you travel in rural areas there still will be few stations to listen to.Also, get a professional installation. It's unlikely that you will be lucky enough to place the XM antenna right next to your home stereo system.I paid for the XM service for one year in advance for the small discount. The only real problem with the Delphi radio is that it is difficult to read the radio face in daylight - daylight washes out the display. Just make sure when you choose to connect this to your home stereo system that you order the extra XM radio antenna extension cable. I drive a whole lot, so the XM radio service is great to have whenever I drive through areas that have little or no regular radio service.
We turn on the radio and hear commercial-free music inside and outside the house. Just before dusk and until just after dawn, it's very easy to read the display. And, the weather/traffic stations are great too.My complaints with the XM radio service: (1) some of the stations, by category, should be arranged more sequentially, and (2) the service only provides something like 16 characters for artist and title, which is really short. Also, the plastic on the display reflects just about any form of light, so during the daytime just placing your hand in front of the radio (and reflecting light onto the radio face) causes the light to be reflected back and further washes out the display.
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